Return & Refund Policy

At Maven London, we want every purchase to feel right. If something doesn’t meet your expectations, you can return it by following the clear steps below.

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Quick Facts

• Return Period: Up to 30 days after delivery

• Fees: No restocking fees applied

• Refund Timeframe: Issued within 7 business days after inspection

• Return Shipping: Paid by the customer, unless the product arrived damaged or incorrect

• Exchanges: Not available – please place a new order once your refund is processed

• Reference: This policy works alongside our Terms of Service

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Returning an Item

You may return products within 30 days of receiving your order. To qualify, items must be unused, unworn, with all tags attached, and in their original packaging.
To begin, contact us at info@maven-london.com with your order number and reason for return. Requests made after 30 days cannot be accepted.

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Refund Process

Once your returned item arrives, it will be checked for eligibility. If approved, a refund will be made to your original payment method within 7 business days.
Please note that original delivery fees are non-refundable, and actual processing times depend on your bank or card provider.

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Exchanges

We do not handle direct exchanges. If you’d like a different item, please complete the return for a refund and place a new order.

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Cancelling Orders

If you wish to cancel, please notify us promptly. Orders already shipped or processed may not be possible to cancel.

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, email us immediately at info@maven-london.com with your order details and a photo of the issue. We’ll work with you to find a quick solution.